We’ve formed SPECTRA Café Support to elevate your equipment servicing experience - and it’s still 100% free for all Viewfinder Partners ordering more than 40lbs/month.

Every Viewfinder Partner receives free mobile and on-site technical support. Whether it's preventative maintenance or a mid-service emergency, we've got your back.

Essential Service Offerings:

ESPRESSO MACHINE PREVENTATIVE MAINTANENCE

• Includes grouphead gaskets & screens, flow rate testing, backflush, and general inspection

GRINDER CALIBRATION AND CLEANING

• Dial-in support, burr maintenance, and calibration checks

DRIP & BATCH BREWER

• Sprayhead maintenance and consistent extraction flow testing

WATER QUALITY TESTING

• Check TDS levels, filtration status, and consult on scaling risk

BASIC REPAIRS

• Leaks, clogs, sensor issues, loose fittings, and general troubleshooting

Scheduling Notes:

• Services must be booked at least 5 days in advance for non-emergency visits
• Bookable hours: 9am–4pm, any weekday
• Emergency support available on request (subject to availability)

A $50 roundtrip travel fee applies to shops more than 40 miles from our HQ.

Want to Know What You're Saving? Each service visit includes a zeroed-out invoice showing the real value of your support, so you can see exactly what your partnership is worth.

What about for those who don’t reach the minimum?

They can still schedule tech services through Spectra! Standard rates start at:

• $135/hr labor
• $100 service call fee
• 10% discount on all parts with Spectra Protection Plan

Spectra Protection Plan

• $129/month, covering any service fee that might come up. Only pay for parts.